Terms of Service

Payment & Booking Confirmation

  • Invoices must be paid in full for a coaching session to be confirmed.

  • Sessions are not held, reserved, or guaranteed until payment is received.

By completing payment, you agree to the alexandermedic Refund & Cancellation Policy, including:

  • No refunds or rebooking for cancellations within 24 hours of a scheduled session

  • Multi-session packages (including 3-, 4-, or 5-session packages) must be used within 6 weeks of payment, after which unused sessions will expire


Refund & Rebooking Policy

At alexandermedic, coaching time is reserved exclusively for you. The following policy applies to all coaching sessions.


Cancellations & Rebooking

More than 72 hours before the scheduled session

  • Rebooking: Free

  • Refund: 90% of session fee

Between 72 and 24 hours before the scheduled session

  • Rebooking: Free

  • Refund: 50% of session fee

Within 24 hours of the scheduled session

  • Rebooking: Not available

  • Refund: Not available

  • The session is considered used


Session Packs (Multi-Session Packages)

If you purchase a session package and do not receive an interview offer, you may request a pro-rated refund for unused sessions only, provided that:

  • Reasonable evidence of the application outcome is supplied (e.g. official email notification)

  • The request is submitted in writing

  • Used sessions or sessions cancelled within 24 hours are not refundable


Session Package Validity & Expiry

All multi-session packages (including but not limited to 3-, 4-, or 5-session packages) must be fully booked and used within 6 weeks of the original payment date.

  • The 6-week validity period begins on the date payment is received

  • Sessions not booked and used within this period will expire automatically

  • Expired sessions are not refundable, transferable, or extendable, except where required by law

  • Clients are responsible for booking their sessions within the validity period

This policy applies regardless of booking frequency, scheduling gaps, or periods of inactivity.

Purchasing a multi-session package does not reserve open-ended availability.


Administrative Notes

  • All cancellation, rebooking, or refund requests must be submitted via email to alex@alexandermedic.com

  • Refunds, where applicable, are processed within 7 business days

  • By booking a session or purchasing a package, you acknowledge and agree to these Terms of Service