Invoices must be paid in full for a coaching session to be confirmed.
Sessions are not held, reserved, or guaranteed until payment is received.
By completing payment, you agree to the alexandermedic Refund & Cancellation Policy, including:
No refunds or rebooking for cancellations within 24 hours of a scheduled session
Multi-session packages (including 3-, 4-, or 5-session packages) must be used within 6 weeks of payment, after which unused sessions will expire
At alexandermedic, coaching time is reserved exclusively for you. The following policy applies to all coaching sessions.
More than 72 hours before the scheduled session
Rebooking: Free
Refund: 90% of session fee
Between 72 and 24 hours before the scheduled session
Rebooking: Free
Refund: 50% of session fee
Within 24 hours of the scheduled session
Rebooking: Not available
Refund: Not available
The session is considered used
If you purchase a session package and do not receive an interview offer, you may request a pro-rated refund for unused sessions only, provided that:
Reasonable evidence of the application outcome is supplied (e.g. official email notification)
The request is submitted in writing
Used sessions or sessions cancelled within 24 hours are not refundable
All multi-session packages (including but not limited to 3-, 4-, or 5-session packages) must be fully booked and used within 6 weeks of the original payment date.
The 6-week validity period begins on the date payment is received
Sessions not booked and used within this period will expire automatically
Expired sessions are not refundable, transferable, or extendable, except where required by law
Clients are responsible for booking their sessions within the validity period
This policy applies regardless of booking frequency, scheduling gaps, or periods of inactivity.
Purchasing a multi-session package does not reserve open-ended availability.
All cancellation, rebooking, or refund requests must be submitted via email to alex@alexandermedic.com
Refunds, where applicable, are processed within 7 business days
By booking a session or purchasing a package, you acknowledge and agree to these Terms of Service