Invoices must be paid in full for a coaching session to be confirmed.
Sessions are not held, reserved, or guaranteed until payment is received.
By completing payment, you agree to the alexandermedic Refund & Cancellation Policy, including:
No refunds or rebooking for cancellations within 24 hours of a scheduled session
Multi-session packages (including 3-, 4-, or 5-session packages) must be used within 6 weeks of payment, after which unused sessions will expire
At alexandermedic, coaching time is reserved exclusively for you. The following policy applies to all coaching sessions.
More than 72 hours before the scheduled session
Rebooking: Free
Refund: 90% of session fee
Between 72 and 24 hours before the scheduled session
Rebooking: Free
Refund: 50% of session fee
Within 24 hours of the scheduled session
Rebooking: Not available
Refund: Not available
The session is considered used
If you purchase a session package and do not receive an interview offer, you may request a pro-rated refund for unused sessions only, provided that:
Reasonable evidence of the application outcome is supplied (e.g. official email notification)
The request is submitted in writing
Used sessions or sessions cancelled within 24 hours are not refundable
All multi-session packages (including but not limited to 3-, 4-, or 5-session packages) must be fully booked and used within 6 weeks of the original payment date.
The 6-week validity period begins on the date payment is received
Sessions not booked and used within this period will expire automatically
Expired sessions are not refundable, transferable, or extendable, except where required by law
Clients are responsible for booking their sessions within the validity period
This policy applies regardless of booking frequency, scheduling gaps, or periods of inactivity.
Purchasing a multi-session package does not reserve open-ended availability.
By purchasing access to this workshop, you agree to the following terms:
This workshop is a live, small-group educational session designed to support interview preparation for international medical graduates (IMGs).
Your purchase includes:
Access to the live session
Access to the session recording
Access to selected preparation materials
Due to the limited seat nature of this workshop, the following policy applies:
≥ 7 days before the session:
Full refund only if preparation materials have not been accessed
≥ 72 hours before the session:
Refund issued minus $59 (cost of included preparation seminar)
< 72 hours before the session:
No refund
≥ 48 hours before the session:
Full refund
< 48 hours before the session or non-attendance:
50% refund, with access to the full recording
Accessing preparation materials is considered use of digital content and may affect refund eligibility
All refund requests must be submitted via email prior to the session
Transfers to a future session may be considered at discretion
Access to all preparation materials is provided for 12 months from the date of purchase
Materials are provided for personal use only
Sharing, distributing, recording, or reproducing any materials (including session recordings) is strictly prohibited
Unauthorised use may result in:
termination of access
removal from current or future sessions
further action where appropriate
Sessions will be recorded for educational purposes.
By participating in the workshop, you consent to being included in the recording
Recordings may be used for teaching, training, and future educational content
If you do not consent to being recorded:
You should not select a Hot Seat position
You may participate as an Audit attendee instead
Participants are expected to:
Engage respectfully with others
Maintain confidentiality of shared discussions
Not share or distribute workshop content
Failure to comply may result in removal from the session without refund.
This workshop provides educational guidance only.
Participation does not guarantee:
job offers
interview outcomes
employment within the Australian healthcare system
All cancellation, rebooking, or refund requests must be submitted via email to alex@alexandermedic.com
Refunds, where applicable, are processed within 7 business days
By booking a session or purchasing a package, you acknowledge and agree to these Terms of Service